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Plan Your Visit

Appointment Details

Frequently Asked Scheduling Questions

We understand that you may have questions before your first visit. We have gathered answers to frequently asked questions to help you prepare for a successful experience. If at any time you have further questions please reach out to our client care team at 719-231-6657.

Clinic-Based Driving Programs

Do I need a doctor’s referral?

Yes. The referral (or order) should read: Occupational Therapy Driver Evaluation and Treatment. This should list your diagnosis or reason for seeking services. Your medical provider can fax the referral to us at 719-931-5559. Our client care team can also send a request to your provider. We have better chances of success if you also contact your provider to request the referral.

Why do I need a referral if my insurance is not being billed? 

The referral from your medical provider allows us to establish communication, request pertinent medical background, and report back to your doctor on your progress.

What should I bring to my driving evaluation?

  • Driver's license or permit (Please contact us if you do not have a valid license or permit, we cannot go on-road until you have one).

  • Glasses for near and far vision, if needed

  • Hearing aids, if needed

  • Mobility devices, if needed

Do I need to bring my own vehicle?

No. The driving portion of your evaluation session will take place in the Health Promotion Partners vehicle. We have specially equipped vehicles with passenger side brake pedals and have the ability to add adaptive equipment if needed.

Can I drive myself to the evaluation?

We request that you have someone drive you to your evaluation appointment.

Can a family member come to the appointment?

With the client’s permission, family is welcome to attend the in-clinic portion of the session. During the in-vehicle portion of the session family members can wait in the waiting area at the office or leave and come back. We drive for about an hour during most evaluations. At the end of the session, we request that you have a family member present for the final consultation and planning discussion.

Will insurance cover driver evaluation services?

For most of our clients driving evaluations are a private pay service. Medicare, and other insurance companies, do not consider driving “medical necessary”. Please see Finances Page for more details.

Concierge Community Services (In-Home)

Do I need a doctor’s referral?

A referral (or order) is required to any service that will be billed to medical insurance. The order should read OT (or PT, or SLP) Evaluation and Treatment and needs to list your medical diagnosis and reason for services.


A doctor’s referral is not required for private pay community-based services.


Will the therapist come to my house?

You will discuss visit location with our client care team when you schedule your appointment. Most of our Aging-In-Place services take place in the client’s home. Caregiver and wellness services take place in the client’s home, a community location, or via telehealth, depending on the needs of the client.

Can services be provided in my senior community?

Yes, we define “home” as wherever the client lives, this may be in independent living, assisted living, or a group home situation.

Will insurance cover the visit?

Our client care team is available to discuss the specifics of insurance coverage on a case-by-case basis. Please see Finances Page for more details.

Clinic Based Drivng Program
Concierge Community Servies
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